Question 1

What plumbing services do you offer?

Accepted Answer

We offer a full range of residential and commercial plumbing services across Colorado: leak detection and repair, slab leak detection and repair, pipe repair and replacement, whole-home repiping, drain cleaning, sewer line repair and replacement, water heater repair and installation (tank and tankless), garbage disposal installation and repair, gas line installation and repair, sump pump installation, and 24/7 emergency plumbing. See our full list on the Plumbing Services page.

Question 2

How much do plumbing services cost in Colorado?

Accepted Answer

Plumbing costs vary widely depending on the type of service. Diagnostic visits typically run $75–$150. Common repairs like unclogging a drain run $150–$350. Leak detection costs $150–$400. Water heater replacement ranges from $1,000–$3,500 for tank units, or $3,000–$8,000 for tankless. Whole-home repiping can run $5,000–$15,000+. We provide upfront pricing before any work begins — you'll know the exact cost before we start.

Question 3

Do you offer free estimates?

Accepted Answer

We provide upfront pricing after diagnosing the issue. For most jobs, we charge a diagnostic visit fee ($75–$150) to assess the problem accurately, then provide a complete quote before starting any work. For larger projects like water heater installations or repiping, we can often provide a quote estimate after a brief consultation. Call (720) 255-9702 or submit a request online to get started.

Question 4

Are your plumbers licensed and insured?

Accepted Answer

Yes. All of our plumbers are licensed by the State of Colorado and fully insured. We carry general liability insurance and workers' compensation coverage on every job. Our technicians are also background-checked W-2 employees — not subcontractors — and they operate under our license. You can ask to see our license number any time.

Question 5

What qualifies as a plumbing emergency?

Accepted Answer

A plumbing emergency is any situation that poses immediate risk of significant water damage, structural damage, health risk, or loss of essential services. Common plumbing emergencies include: burst or frozen pipes, sewer line backups overflowing into your home, complete loss of water supply, major active leaks, overflowing toilets that can't be stopped, and gas line issues. If you're unsure, treat it as an emergency — acting early is almost always less expensive than waiting.

Question 6

Do you offer 24/7 emergency plumbing services?

Accepted Answer

Yes. Our emergency line is answered 24 hours a day, 7 days a week — including nights, weekends, and all holidays. You will always reach a real person, not an answering service. When you call (720) 255-9702 with an emergency, our on-call dispatcher contacts the nearest available technician immediately.

Question 7

How fast can you respond to an emergency?

Accepted Answer

Response times depend on your location and current call volume, but we prioritize emergency calls and aim to arrive as quickly as possible. For most of the Denver metro area, we target response times of 30–90 minutes for true emergencies. We'll give you an honest ETA when you call.

Question 8

What should I do before the plumber arrives?

Accepted Answer

For water emergencies: shut off your main water supply valve (usually where the main line enters your home). For gas issues: leave the building immediately and call 911, then call us from outside. For sewer backups: stop using all plumbing fixtures — every flush pushes more sewage back. For leaks: place towels and buckets to contain water and protect flooring. Turn off your water heater if the water supply is shut off.

Question 9

Why do my drains keep clogging?

Accepted Answer

Recurring drain clogs usually indicate a buildup issue deeper in the line rather than a surface blockage. In kitchen drains, grease accumulation is the most common cause — it builds up on pipe walls over time, narrowing the opening. In bathrooms, hair and soap scum combine into stubborn blockages. Recurring clogs throughout the house often point to a partial sewer line blockage or root intrusion. A professional drain cleaning (not just a store-bought enzyme) clears the line completely and includes a check for what's causing the problem.

Question 10

What is hydro jetting?

Accepted Answer

Hydro jetting uses a high-pressure water stream (typically 3,000–4,000 PSI) pumped through your drain line to blast away accumulated grease, scale, debris, and even tree roots. Unlike a drain snake, which punches a hole through a blockage, hydro jetting scours the entire interior of the pipe — restoring it close to original diameter. It's the most thorough drain cleaning method available and is recommended for stubborn recurring clogs, grease-heavy lines, and sewer lines before camera inspection.

Question 11

How do I know if my sewer line is damaged?

Accepted Answer

Warning signs of sewer line damage include: multiple drains backing up simultaneously (a single slow drain is usually localized; all-at-once points to the main line), sewage odor inside the home, gurgling sounds from toilets when water drains elsewhere, unusually lush green patches or wet spots in the yard over the sewer line path, and foundation cracks near the sewer line. A professional camera inspection is the definitive way to diagnose sewer line problems.

Question 12

Can sewer lines be repaired without digging?

Accepted Answer

Yes, in many cases. Trenchless sewer repair methods — specifically pipe lining (CIPP) and pipe bursting — can repair or replace damaged sewer lines without open excavation. Pipe lining installs a resin-saturated liner inside the existing pipe that cures into a new pipe within the old one. Pipe bursting threads a new pipe through while fracturing the old one outward. Both methods access the line through small entry points rather than trenching the full length of the pipe. Not all sewer conditions are suitable for trenchless repair — a camera inspection determines what method is appropriate.

Question 13

How long does a water heater last?

Accepted Answer

Tank water heaters typically last 8–12 years without maintenance, or 12–15 years with annual service. Tankless water heaters last 15–20 years with proper maintenance. Colorado's hard water accelerates sediment buildup and component wear, which tends to shorten lifespans compared to the national averages above. Annual flushing and periodic anode rod replacement are the most effective ways to maximize your unit's lifespan in Colorado's water conditions.

Question 14

Should I repair or replace my water heater?

Accepted Answer

Repair makes sense when: the unit is under 10 years old, the problem is a single component failure (heating element, thermostat, anode rod), and repair cost is less than 30% of replacement cost. Replacement makes sense when: the tank is leaking from the body, there's significant internal corrosion, the unit is 12+ years old and experiencing recurring problems, or when upgrading to a more efficient system justifies the investment. We'll give you an honest assessment of both options every time.

Question 15

Why is my water not getting hot?

Accepted Answer

The most common causes depend on your unit type. For gas water heaters: a failed pilot light or igniter, a faulty thermocouple, or a bad gas valve. For electric heaters: a burned-out heating element (upper or lower) or a failed thermostat. For all units: a thermostat set too low (check that it's set to at least 120°F), significant sediment insulating the heating element, or a unit simply undersized for your current demand. If the water gets lukewarm but not hot, a partially failed lower heating element is the most common culprit in electric units.

Question 16

Do tankless water heaters need maintenance?

Accepted Answer

Yes — and Colorado's hard water makes tankless maintenance more important than in most states. The primary maintenance task is descaling the heat exchanger with a circulating pump and descaling solution, which removes mineral scale that builds up on the tight passages inside. Scale buildup reduces output, increases energy consumption, and can lead to unit failure. Tankless units should be descaled annually in most Colorado homes, more often in areas with very hard water. We also clean the inlet filter screen and inspect the igniter and venting.

Question 17

How do I know if I have a hidden leak?

Accepted Answer

Common signs of a hidden leak include: an unexplained spike in your water bill without a change in usage, the sound of running water when no fixtures are in use, warm or damp spots on floors (particularly over a slab), damp or discolored patches on walls or ceilings, mold or mildew smell without a visible source, and reduced water pressure throughout the home. The most definitive check: turn off all water fixtures and watch your water meter — if the dial still moves, water is escaping somewhere.

Question 18

Can leaks be fixed without damaging walls or floors?

Accepted Answer

In many cases, yes. Modern leak detection uses electronic listening equipment, thermal imaging cameras, and pressure testing to pinpoint a leak's exact location before any opening is made. When we do need access, we make the smallest possible opening — not a random section of drywall. For slab leaks specifically, we offer epoxy pipe lining and pipe rerouting as alternatives to cutting through concrete. The goal is always minimal disruption to your home.

Question 19

When should pipes be replaced?

Accepted Answer

Pipe replacement is typically recommended when: pipes are made of galvanized steel (corrosion is progressive and affects water quality), polybutylene pipe (a material prone to failure at fittings, present in many Colorado homes built 1978–1995), you're experiencing leaks in multiple locations, water pressure has declined significantly throughout the home, or when discolored or rusty water persists even after flushing. A plumber can assess your pipe material and condition and tell you whether repair or replacement is the better long-term investment.

Question 20

Is a gas leak dangerous?

Accepted Answer

Yes — a gas leak is one of the most serious home hazards. Natural gas is highly flammable, and accumulated gas can ignite from any spark — a light switch, a phone, a car key fob. Gas leaks also displace oxygen, creating a suffocation risk in enclosed spaces. Carbon monoxide from incomplete combustion is a secondary risk. Any suspected gas leak should be treated as an immediate emergency: leave the building, don't use any electrical devices, and call 911 followed by your gas utility and our emergency line from outside.

Question 21

What should I do if I smell gas?

Accepted Answer

Leave immediately — take everyone and pets with you. Don't turn any electrical switches on or off, don't use your phone inside, don't operate any appliances, and don't light anything. Once outside and at a safe distance, call 911. Then call your gas utility's emergency line (Xcel Energy emergency: 1-800-895-2999). After the immediate emergency is handled, call us for the repair. Do not re-enter the building until the gas company has cleared it.

Question 22

Do you install and repair gas lines?

Accepted Answer

Yes. We install new gas lines for appliances, outdoor grills, fire pits, generators, and additions — and repair existing lines affected by corrosion, damage, or loose fittings. All gas line work is performed by licensed professionals, permitted where required, and pressure-tested before gas is restored. Colorado law requires a licensed plumber or gas fitter for all gas line work beyond simple flexible connector replacement.

Question 23

Do I need a sump pump?

Accepted Answer

A sump pump is strongly recommended if you have a basement and: you've experienced water intrusion or flooding before, your home is in a low-lying area or near bodies of water, your yard has poor drainage, you have a finished basement (protecting it is especially worthwhile), or you experience significant spring snowmelt runoff. Colorado's spring snowmelt season and summer monsoon storms can push large volumes of water toward foundations quickly. Even homes that have never flooded benefit from the protection — water intrusion is a matter of when, not if, in many Colorado neighborhoods.

Question 24

How often should a sump pump be serviced?

Accepted Answer

We recommend testing your sump pump every 3–4 months and having it professionally serviced once a year — ideally before Colorado's spring snowmelt season (late winter/early spring). A professional service includes cleaning the sump pit, testing the float switch and activation trigger, verifying the discharge line is clear, and testing the backup system if you have one. The most dangerous time for a pump to fail is during a storm — testing before storm season is the best insurance.

Question 25

How can I prevent plumbing problems?

Accepted Answer

The most effective prevention habits: never pour grease or oil down drains (it solidifies and accumulates), run cold water while using the garbage disposal and for 30 seconds after, flush drains monthly with hot water to clear early buildup, install mesh drain screens in showers to catch hair, know where your main shutoff valve is before you need it, insulate exposed pipes before winter, and have your water heater flushed annually. In Colorado, winter pipe protection is especially important — pipes in exterior walls or unheated spaces should be insulated.

Question 26

How often should plumbing systems be inspected?

Accepted Answer

A professional plumbing inspection every 2–3 years is recommended for most homes. Older homes (pre-1990) with galvanized or original copper plumbing benefit from annual inspection. Water heaters should be inspected and flushed annually. Sewer lines in homes with large trees nearby should have a camera inspection every 2–3 years to catch root intrusion before it causes a backup. If you're buying a home, a plumbing inspection before closing is strongly recommended regardless of the home's age.

Plumbing FAQs in Colorado

General Plumbing Questions

Emergency Plumbing Questions

Drain & Sewer Questions

Water Heater Questions

Leak Detection & Pipes Questions

Gas Line Questions

Sump Pump Questions

Maintenance & Prevention Questions

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